Terms & Conditions


Prices quoted are exclusive of VAT. Glana reserves the right to change prices on its website at any time without notice.


No deposits are taken as goods must be paid for in full.

Returns Policy

Products must be returned in the condition in which they were received. We require confirmation of purchase for refunds and exchanges. Refunds will be paid within 30 days of receipt of returned of goods. In many cases you will receive a refund more quickly. This time period includes time to process your return (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days). The customer is liable for the cost of return. We also recommend you inspect any goods that we deliver to you or that you collect from one of our stores, to ensure you are completely satisfied, ensuring that all products are of acceptable quality and are as described. If you’re unhappy with your purchase, please let us know. Unless faulty, this must be within 14 days.


We can ship to virtually any address in the world. Please contact us at [email protected] for shipping cost quotation if you are unsure.

Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

All orders are subject to delivery charges and will be included in the final payment. Orders are carefully packaged to avoid damage in transit. Any damage must be notified within 24 hours, to include photographic evidence of any damages received.

All items will be shipped within 48 hours of receiving your order, providing items are in stock. Please allow 28 working days to receive your goods – in the Republic of Ireland. Delivery times will vary for shipments outside of Ireland, seasonal factors and bank holidays. If you have not received your goods within 28 days, please contact us on +353 51 448343 or at [email protected]

Free shipping for orders over €100 (ex Vat) only available with the Republic Of Ireland. Shipping to other destinations will be charged at appropriate rates.


Our WEEE Registration number is:
Glana Controlled Hygiene Limited is committed to meeting the requirements of the European Union (Waste Electrical and Electronic Equipment) Regulations 2014. These Regulations require producers of electrical and electronic equipment to finance the take back of WEEE resulting from products that we place on the Irish market. This helps us to ensure that WEEE is reused or recycled safely. In line with that commitment Glana Controlled Hygiene Limited will take back WEEE from you. Please contact us for details.

You also have a role to play to ensuring that WEEE is reused and recycled safely. So, if you choose not to return WEEE to us then you not dispose of it in your bin. The crossed out wheeled-bin symbol on the product reminds users not to dispose WEEE in the bin. You should ensure that the WEEE is collected separately and sent for the proper treatment. WEEE contains hazardous substances and if not managed and treated safely it can cause pollution and damage human health.

Privacy Policy

We have updated our Privacy Policy in order to be compliant with GDPR. To review our Privacy Policy please click here.

Website Disclaimer

The information in this website is provided by GLANA and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Glana Controlled Hygiene Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Glana Controlled Hygiene Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


These Terms and Conditions of use and all the issues regarding this website shall be governed by the laws of the Republic of Ireland.

Our Details

Our Business Name is:

Glana Controlled Hygiene Limited

Our Business Address is:

Glana, Block E, Waterford Rd Business Park, New Ross, Co. Wexford, Rep. of Ireland Y34XA06 / Y34 AW25

Our Contact details are:

[email protected], Tel 0818 201 999, also +353 51 448343.

Our Business Hours:

Monday to Thursday 08.30 – 17.00. Friday 08.30- 16.00. Saturday – By Arrangement

Our VAT Number is:


Our Company Registration number is:


PRL no:

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